You might click on this blog post and think “what the heck, who would write this about their own company?” Well, we would. We want to be as transparent as possible with our customers, partners, and vendors. Bamco would rather address the “skeletons in the closet” instead of letting them hide in there. So without further ado here are the 5 biggest complaints that we get from customers and competitors.
1. We are small and cannot fulfill big needs
We are small but mighty. What we lack in size, we make up in our inside and outside sales teams. Despite our size, we make sure to stay in constant contact with our customers and vendors to make sure that all needs are met, no matter the size of the operation. From mom and pop grading companies to large manufacturing operations like Tyson Foods, we have the means and the know how to address any situation.
2. They are just a belt company
Even though we DID have a humble beginning as a textile belting supply company in 1967, we have since grown and diversified into new fields of interest. In 2001, SIRPCO was purchased to add a broad line of hose, couplings, and fittings to the company’s product mix. From there we have gone deeper into the hydraulics market by supplying Kuriyama, Nitta, and Parker hose. This is only one example of us tackling new and exciting things. Being a horizontal operation, we make sure to listen to the opinions of our employees on ventures that the company can become invested in.
3. Too Many Price Increases
Price, despite being a sensitive topic, is one of if not THE most important thing when it comes to discussing business. This complaint is one that has popped up within the past six months. We hate to put the blame on other people but this is due to industry wide, pandemic-caused, logistical problems. Despite this, we are always looking for new ways to improve fabrication and other things on our end to ensure the best prices for our customers. We hope that this issue will go away as the kinks in the supply chain iron themselves out . With that being said, there are a lot of things that contribute to how things are priced. If you go to our home page, you can see a list of articles that go into detail about how we go about pricing things.
4. Not having what they need when they order
Being an industrial automation company that represents over 40 brands, we have a very deep catalog of products and services that we can offer. Because of this, it is nearly impossible to have everything on deck when needed. To combat this, we make sure that our inside sales reps keep in constant contact with our manufacturers to ensure that products get to our customers as needed. We also have safety stock and just-in-time programs to minimize these issues.
5. Not stocking specific items without a stocking agreement
Manufacturing can be a very interesting industry where there are a lot of variances in the conditions of the factory. These conditions (humidity, heat, cold, oils, chemicals, etc.) will lead to a need for belts with specific materials and specifications. A lot of operations are unique and we try to be prepared as best as possible. The best way to do this is through stocking agreements. This way we can have the materials that YOU need when YOU need it. Despite this, the communication from our inside sales tries to ensure that we make sure you have what you need before it is too late.